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Alpha Systems
22 Bridgeman Terrace
Wigan
WN1 1TD

tel 01942 246306
email info@alphasolutions.co.uk

Alpha Systems are part of
Heron Marketing Services Ltd.
heron marketing


SHIPPING
Shipping is charged at: £5.00 + VAT per package orders to Mainland UK except The Brady Powermark and Brady Handimark for which postage will be quoted for on request

For delivery to Northern Ireland, Scottish Highlands & Channel Islands please call us on 01257 426617 to confirm shipping costs. Please ensure that you select the correct option for delivery at the checkout. Please ensure that someone is there to sign for the goods as all orders require a signature for delivery, or select an alternative delivery address.

Please email us for a delivery price, if you would like to have your order delivered to any other world-wide location.

DELIVERY TIME
If the items you have ordered are in stock we will aim to despatch your order the same day if it is placed before 2pm, which you will receive within 48 hours. However please allow up to 7 working days for delivery before enquiring about your order. If you have a query on an outstanding order please e-mail us with your full name & address and details of what you ordered. If items are out of stock we will email you back with an approx. delivery date and if you decide to cancel confirmation of your cancellation & refund.

RETURNS & REFUNDS POLICY
If you wish to return any item to us we MUST BE NOTIFIED WITHIN 7 DAYS OF DELIVERY please telephone or email us with your name, receipt number, item to be returned and reason for return. We will then issue you with a returns number that must be clearly marked on your return. Once we receive the item back we will refund your credit or debit card via Paypal. Return postage is paid by the customer, we recommend you return the goods recorded delivery as we cannot not be held responsible if your return does not reach us. We cannot accept any item back for a refund if the delivery date exceeds 30 days from purchase, however we can exchange goods that have a manufacturers fault within 12 months. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk

TAX CHARGES
For orders made from the UK or the European Union, 20% VAT is added to the total invoice amount